Marketplace Customer Service Specialist (Shopee, TikTok Shop, Tokopedia)

Join Gogobli Asia Technology as our Marketplace Customer Service Specialist and become the backbone of our e-commerce operations! In this dynamic role, you’ll manage customer interactions across leading platforms like Shopee, TikTok Shop, Tokopedia, and Lazada. Based in Jakarta Pusat, you’ll be part of a team that ensures seamless customer experiences and drives our sales growth.

As a Marketplace Customer Service Specialist, you’ll handle customer inquiries, resolve complaints, and provide exceptional support using tools like Zendesk, WhatsApp Business, and Telegram. With 2-3 years of experience in customer service or a related field, you’ll leverage your strong communication skills to build and maintain customer trust.

📋 Tanggung Jawab Pekerjaan

• Manage customer interactions across Shopee, TikTok Shop, Tokopedia, and Lazada using Zendesk, WhatsApp Business, and Telegram.
• Resolve customer complaints and issues promptly to ensure high satisfaction levels.
• Provide exceptional customer service by addressing inquiries and concerns in a professional and empathetic manner.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer support.
• Stay updated with the latest industry trends and best practices in customer service.
• Contribute to the development and implementation of customer service strategies.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• 2-3 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software like Zendesk, WhatsApp Business, and Telegram.
• Familiarity with e-commerce platforms such as Shopee, TikTok Shop, Tokopedia, and Lazada.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and conflict resolution skills.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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