Customer Service Representative (Collections) - Competitive Salary & Career Growth

Join Nezda Technologies as a Customer Service Representative (Collections) in the vibrant heart of Bali! We're seeking passionate professionals to become part of our dynamic team, where you'll play a key role in delivering exceptional customer service while managing collections for our valued clients. In this role, you'll handle customer inquiries, resolve issues, and ensure timely payments, all while working in a supportive and innovative environment.

Nezda Technologies is a rapidly growing technology company based in Canggu, Bali, specializing in cutting-edge solutions for the digital marketing and advertising industry. With a focus on innovation and customer satisfaction, we offer a unique opportunity to grow your career in a dynamic and supportive workplace.

As a Customer Service Representative (Collections), you'll be responsible for managing customer accounts, following up on overdue payments, and ensuring our clients receive the best possible service. You'll use tools like Salesforce, HubSpot, and other customer relationship management (CRM) systems to streamline your workflow and enhance customer interactions.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate responses to customer issues.
• Manage collections by following up on overdue payments and working with customers to resolve payment issues.
• Use CRM systems like Salesforce and HubSpot to track customer interactions and account statuses.
• Collaborate with the sales and finance teams to ensure smooth and efficient operations.
• Maintain accurate and up-to-date customer records and ensure compliance with company policies.
• Provide exceptional customer service by being proactive, patient, and empathetic.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company protocols and maintain confidentiality of customer information.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, preferably in a collections role.
• Strong communication skills, both written and verbal, with the ability to handle difficult conversations professionally.
• Excellent problem-solving skills and the ability to work under pressure.
• Proficiency in using CRM systems like Salesforce or HubSpot.
• Knowledge of data privacy and security best practices.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English, both written and spoken.
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus.

🛠️ Keahlian

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